Individual giving - thanking donors

When boards and non-profit leadership talk about fundraising, individual donors are typically, and easily, talked around or even not thought about. Meanwhile, so many of us have donor retention rates under 40% and direct mail response rates are under three percent. I can see why many in our world don't see the intense value of individual donors, or even think that there is a way to increase the amount of individual giving for their non-profit.

Although I subscribe to the philosophy of donor-centered giving, I'm not even writing about that. I think many non-profits have a lot of work to do even before they start working within the ideas of being donor-centered.

Here's an example. A few months ago I attended a luncheon that was a fundraiser for a popular LA-based non-profit. It was my first time attending one of the events and I was blown away by what they presented, so much so that I made a donation.

First donation to them ever. I felt so good about being part of their incredible impact.

Time when by and one day we received their newsletter. It reminded me that I hadn't received a thank you letter or a tax letter yet. 

More time went by, and six weeks after I made the donation I received my thank you/tax letter.

Six weeks! Seriously? I couldn't believe it.

Even though I am now on their mailing list, I don't feel any more a part of them as I did before I made the donation.

I like what we do at the non-profit I fundraise for. Once we see a donation we call the donor to thank them. This happens within 24 hours of receiving the donation. Then a thank-you letter goes out within three days. Three days is the absolute latest it will go out, that's our goal. It doesn't mean that we don't do all we can to get the letter out earlier.

Individual giving can change your mission and impact. It's much more sustainable than corporate giving and even foundation giving. Growing your donor relationships will be totally worth your while. You can start by thanking them.

Thanks for reading.

Staying focused in LA

I recently celebrated my one year anniversary at the non profit where I head development and communications here in LA. Time flies when you're having fun.

The longer I am in LA, the smaller the city I came from, Denver, feels.

LA is huge. Our agency serves the entire county. That's a county of some ten million people. And 32,000 kids in foster care, the population we serve.

It can become overwhelming if you let it. When those feelings start for me, I go back to basics.

Like passion for mission.

An abused kid is an abused kid, no matter where she lives.

Homelessness is a societal issue everywhere. It's in the news a lot here in LA because the homeless population is very visible. Yet those calling the streets and alleys home are not any better off than homeless people anywhere else.

The non-profit community here is huge, and the corporate philanthropy is not huge. Similar to many other cities.

What has worked in this amazing, magical city for me as a development person and fundraiser are the same things that worked for me back in Denver: relationship building, passion for mission, and donor-centered fundraising.

Whenever I get overwhelmed I jump back into these basic tenets of my work.

In general, many development people and fundraisers for non-profits get overwhelmed. This is why the average time in position is only 14 months. This is why so many of us are looking for jobs.

When I stay focused on my basics, things are good. When I move into other people's negative opinions, lack of passion for mission, or frankly anything that I have no control over, things get messy.

When I stay focused, everyone benefits, including me, the abused kids we served, and all of those who are passionate about serving those kids.

Thanks for reading!

3 quick actions for today

It's Friday.

We all have our own rituals throughout the week, and on Fridays I like to have a long list of action items for the day. I try not to schedule any off-property meetings and focus on one thing: donor relationships.

Three actions that are consistent for Fridays with me are:

Call a donor. Or several donors. Not a donor who is getting close to their time for the annual donation. A donor who you just want to say hi and thank you to.

Do a site tour with a donor. Some of you might not have this option. In that case invite a donor for a coffee. Yes, face to face time with the donor is the key here.

Spend some time on your next current-donor mail appeal. It might not be for another few months, but some creative time spent today will totally pay off. Remember, donor-centered.

I absolutely love time with donors. If you are new in fundraising and still uncomfortable with calling a donor or meeting with a donor, I promise that the more you do the more comfortable and even fun it gets. Your passion for the mission of your agency and the donor's passion/vision for the mission can only grow stronger when you spend time with them.

Thanks for reading!

Vote

I am slowly getting back to writing blog posts and thought today I would jump right into it.

Please vote.

It's so important.

I personally believe it's important for everyone, yet I also believe that it is even more important for those of us in the non-profit world.

Who will be the voice for those we serve if we don't vote?

If those of us who have a good pulse of difficulties and challenges of the people we serve don't vote, how can things ever get better?

I could list quite a few other examples of why I think you should vote, but I will stop here.

Please take a moment and vote. In Colorado, it's super easy to either send in the mail ballot or vote early.

Thanks for reading!

$86.00

In a casual check-in with one of my co-workers, she told me that we had raised $86.00 from eBay sales the prior month.

$86.00

For many of you reading this, there may be no cause to celebrate. Indeed, many people might have chosen to not read this post because of such a low number in the title.

A couple of months ago we began selling items on eBay. We also began the process of letting our donors, volunteers and supporters know that they could donate to Urban Peak from items they sell on eBay.

Our first month we received a direct deposit of $1.26.

Now we are up to $86.00. And that is only from what supporters have sold online. With no effort on our part. Sellers on eBay can choose to donate anywhere from 10% to 100% of the sale to a non-profit.

This is huge to me.

This is how an entire new way of fundraising begins.

This is what the creation of a new budget line item looks like.

$86.00.

Of course we are late onto the eBay bus. But we are super excited and cannot wait to see what happens. Not only do we get the opportunity to raise money in support of our mission serving youth who are experiencing homelessness, yet imagine the brand visibility we get when folks are buying and selling on eBay.

This is just the beginning.

With all of the time we spend on campaigns, donor cultivation, lapsed giving, planned giving, corporate giving and special events, there are still so many other options out there for us to look at and see if we can do something with them.

Sometimes it's fun to not really think or act outside of the box, but to simply act as if there is no box.

If you raise money on eBay for your organization I would love to hear from you. We are in the early stages, yet we all believe that we can go very far with this idea of raising money from the millions of people who sell and shop on eBay. Generosity is alive and well online and I want to be  apart of that.

Thanks for reading!

Corporate giving

As a non-profit that receives a lot of support from local businesses and national companies I have always been grateful for business people who truly care about supporting our mission in serving youth experiencing homelessness. There are a lot of non-profits out there doing amazing work, and when a company chooses us as the recipient of a financial donation, I celebrate them.

As every individual has their own, personal reason for giving, so too do corporations. Some give because it is their community, some give because someone on their staff is on the board, some give because they are having a public relations problem and some give because they have a desire to make positive change. I could add dozens of reasons to this list.

My approach to asking for support from the business community is one of pure relationship. I don't like simply asking for a donation. As I do with individual donors, I want to be in a life-long relationship with the business. That of course looks different for each business.

Aside from an annual donation, what can the relationship look like? For me it starts with a tour of our space and introducing them to our mission. It continues with letting them know the variety of ways they can support us aside from a financial donation.

Then the fun really begins. How can we, as the non-profit, benefit them?

This is a question only the business can answer. I like to get creative. Would their presence at our annual dinner benefit them? Would having our staff speak to their employees be something of interest to them? What about social media? Remember that every business is different and their partnership with you is going to be different than the next business supporter based on why they are supporting you and what they want from a partnership.

For me it's important to be clear and for me to understand exactly what the business would like from us. I recently had a conversation with a potential corporate supporter who has been using the term "strategic partnership" for some time. I still, after many conversations, do not have a clear picture of what that is.

It's also important to know when there is just not a fit. Every business is not going to want to partner with you, regardless of how amazing your mission is. That's OK. Remember that just because there might not be a fit now doesn't mean that there can't be a fit in the future. And remember that a partnership is not only about a donation. We have dozens of businesses that have employees who volunteer with us all of the time. We couldn't be as successful with our mission without these folks. Each one of them is equally important as a financial donation.

I work for this agency because I firmly believe that we completely rock in our mission to serve youth experiencing homelessness. I take that belief and make sure that comes across in every dialogue I have with a potential supporter. That can help. After all, who wants to give to someone who doesn't come across as 100% enthusiastically supportive of the mission they are representing. When I am meeting with potential corporate donors I must remember that I am the voice for those who have had their voice taken away from them.

Thanks for reading!