Time to reignite your fundraising?

I've presented conference sessions called "Reignite your fundraising" and love engaging with other fundraisers and development peers about my ideas regarding what we can do to take our fundraising to another level.

Before, I begin, it's important to note that although the title of this post if about reigniting your fundraising, all of this starts with you.

I recently ran into a donor who was volunteering at our office. I shouldn't say "ran into", as I heard her voice and immediately got up and went to greet her. I was ecstatic to see her and thanked her for a recent generous donation.  Of course that wasn't the first time I thanked her as I called her the day of the donation and then sent a thank you letter. Nonetheless it was my excitement in seeing her that made her day.

"The person before you didn't even know my name. Every time he saw me I had to re-introduce myself."

Reigniting your fundraising will only work if you are on board, if you have endless energy and passion for your cause, and if you are willing to be the main cheerleader.

Let's start.

My first idea is to respond to a donor email with a phone call.  You will surprise them, and your relationship with them will be stronger. In other words, you are investing in the donor relationship. Building these relationships is key in reigniting your fundraising. Try it.

Speaking of the phone, I suggest getting used to using it. Email doesn't show emotion. A donor can't hear your excitement over email. So call them. Once you see their donation pick up the phone. It changes everything.

Another reason to use the phone more and email less is that, especially in huge cities like Los Angeles where I live, face to face meetings with donors don't happen as often. The phone call brings at least a little bit of a personal touch to the relationship.

More to come.

Thanks for reading

Staying focused in LA

I recently celebrated my one year anniversary at the non profit where I head development and communications here in LA. Time flies when you're having fun.

The longer I am in LA, the smaller the city I came from, Denver, feels.

LA is huge. Our agency serves the entire county. That's a county of some ten million people. And 32,000 kids in foster care, the population we serve.

It can become overwhelming if you let it. When those feelings start for me, I go back to basics.

Like passion for mission.

An abused kid is an abused kid, no matter where she lives.

Homelessness is a societal issue everywhere. It's in the news a lot here in LA because the homeless population is very visible. Yet those calling the streets and alleys home are not any better off than homeless people anywhere else.

The non-profit community here is huge, and the corporate philanthropy is not huge. Similar to many other cities.

What has worked in this amazing, magical city for me as a development person and fundraiser are the same things that worked for me back in Denver: relationship building, passion for mission, and donor-centered fundraising.

Whenever I get overwhelmed I jump back into these basic tenets of my work.

In general, many development people and fundraisers for non-profits get overwhelmed. This is why the average time in position is only 14 months. This is why so many of us are looking for jobs.

When I stay focused on my basics, things are good. When I move into other people's negative opinions, lack of passion for mission, or frankly anything that I have no control over, things get messy.

When I stay focused, everyone benefits, including me, the abused kids we served, and all of those who are passionate about serving those kids.

Thanks for reading!

One priority today

Recently in our development team meetings we have been talking about our priorities. Not just as a team, but individually.

As each team member talks about what they are working on for the week, they share with the team their main priority for the week.

Just one.

It's so helpful. So powerful. Just one priority.

Cancel out the noise of the daily craziness and think about what one thing you want to rock today. Make a solid choice to go for it today. Don't let anything or anyone get in your way.

This cam make a huge difference for any development team, but the idea of focusing on one priority isn't exclusive to non-profit fundraising.

Go for it.

Thanks for reading!

Losing a donor

Let's face it, if you are a development and fundraising professional who is hugely passionate for the work your non-profit agency does, losing a donor can be heart breaking.

I remember getting an email from a donor who I had been trying to connect with. Being new, I had only met them once while they were in the office, and it was a great conversation.

I had no idea that while I planned meetings with them, trouble was brewing.

While none of my emails were being returned, a decision was being made to not donate again.

Not because of anything program wise or due to any lack of program work. When I finally heard from them, it was a simple email about a challenge in their perception on some things the agency was doing with staffing. I say perception because for the agency and those served, the changes were great. This donor perceived them to be negative. And because of this they would not donate again.

I of course looked in the mirror. After a lot of time going back and forth in my head, I realized I had done everything right in regards to my profession. There was nothing I could do.

The breaking up email was sent to me and our CEO. At least I was included. My response was thanking them for the honest feedback, and letting them know that the voiceless and invisible population we serve needs them, so to please connect with me if anything ever changed.

Being one of the most positive people I know, I feel they will come back one day. They haven't yet. I will check in once in a while with a personal note.

I allowed myself time to be disappointed and then I jumped right back into being as strong of a development person as I could be, focusing my eyes on the prize and constantly working to ensure the donors that sustain our work always feel in positive relationship with us, to the extent that I have control over that.

Thank you for reading.

3 quick actions for today

It's Friday.

We all have our own rituals throughout the week, and on Fridays I like to have a long list of action items for the day. I try not to schedule any off-property meetings and focus on one thing: donor relationships.

Three actions that are consistent for Fridays with me are:

Call a donor. Or several donors. Not a donor who is getting close to their time for the annual donation. A donor who you just want to say hi and thank you to.

Do a site tour with a donor. Some of you might not have this option. In that case invite a donor for a coffee. Yes, face to face time with the donor is the key here.

Spend some time on your next current-donor mail appeal. It might not be for another few months, but some creative time spent today will totally pay off. Remember, donor-centered.

I absolutely love time with donors. If you are new in fundraising and still uncomfortable with calling a donor or meeting with a donor, I promise that the more you do the more comfortable and even fun it gets. Your passion for the mission of your agency and the donor's passion/vision for the mission can only grow stronger when you spend time with them.

Thanks for reading!

Los Angeles!

I'm here!

After years of dreaming to live in southern California we took the risk and made the move. We both left amazing jobs and a great life for warmer weather, more culture and of course surfing!

I am thrilled about so many incredible non-profits in the Los Angeles area doing so much for those with nothing, those in need and making huge efforts to make the area a better place to live for everyone.

I was fortunate to have so many amazing interviews with many of the organizations and on August 17th I begin my new path. I am super excited.

I am also super excited to take the rest of my days off and continue getting to know the city, as well as more surfing!

If you're in the LA area I would love to meet you!

Once I get started I look forward to creating an amazing fundraising team and once again work hard to make a difference in the lives of others.

Thanks so much for reading!

Tips for the fundraising professional's job search

I am on day 14 in Los Angeles.

A quick personal note (which I try to stay away from on my fundraising blog): We moved here after years of wanting to be in southern California for the warmer climate, the culture, the food and of course to be able to surf more often!

Being a fundraising professional on a job search in a city where nobody has ever heard of you isn't an easy task. Yet for some amazing reason I have had the chance to interview for some pretty incredible non-profits doing life-changing work in the Los Angeles area.

I wanted to pass along a few tips I do during the job process here. Some of these I realize are just :

Do not be in a hurry.

Get very comfortable with working with recruiting firms, especially ones who don't necessarily show that much respect for fundraising professionals or non-profit professionals as a whole.

Focus on getting in front of those who would actually hire you. This means rocking it through the recruiters.

As with any job, write an eye-opening cover letter specific to the position. Remember that you want to get in front of the person who will actually decide to hire you.

Be early to your interview.

Study the budget before the interview. For fundraisers this is crucial.

Don't promise the world. Focus on your past experiences and successes.

Dress for success.

Have a list of seven professional references that includes folks who you have reported to, who have reported to you, board members and professional contacts.

I think that's a good start!

Thanks for reading!

Onto my next big adventure

Although I try to keep this blog all about fundraising, this time I have to add a little bit of personal information.

Me and my family are moving to Los Angeles. This has been a big dream of ours, to be closer to the ocean and the chance to surf and sea kayak a couple of times a month versus once or twice a year. Plus, at 49, I am done with winter.

The big move happens next week, with my last day as Director of Development and Public Affairs at Urban Peak being July 2nd.

I will always feel incredibly humbled and intensely grateful to have had the chance to fundraise for Urban Peak and to support one of the most amazing program staffs I have ever seen. Ever. 24 hours a day, seven days a week, on holidays, in heat, in frigid temperatures, in surroundings that most people would not even want to think about, the program staff at Urban Peak rocks it for youth with nothing, youth experiencing homelessness or on the verge of homelessness. Youth that most people would rather not even think about. Youth that in many cases have had their voices ripped from them.

There folks are my heroes. They are rock stars.

How was I so lucky to have had the opportunity to fundraise so they can do what they excel in? I have no clue. Yet I have been deeply touched. I will never be the same human being I was when I first began working here because of these people.

Youth homelessness is many times overlooked in the overall conversation around homelessness. This is one thing that has become super clear to me while at Urban Peak. The unfortunate reality is that without agencies like Urban Peak, young people who have been totally crapped on by society have very little chance of going beyond poverty, violence and hopelessness to move from a life on the streets to a life where they are housed, safe and living on their own without needing help from anyone. Like I have told many donors, if we can get into relationship with a youth living on the streets, that youth has a very big chance of not holding a sign asking for money when they are my age.

All of the successes with youth at Urban Peak happen because we have an incredibly passionate and compassionate group of people. They don't make a lot of money. They don't get recognized like sports stars. But they are the true agents of making this world a better place not only for the youth served by Urban Peak (2,385 last fiscal year) but for each one of us.

Please support your local agency that serves youth experiencing homelessness. If you are in the position to make a financial contribution to the agency you have just read about, please click year here.

And please stay tuned for the Los Angeles fundraising adventures!

Thank you for reading.

Making the move to Los Angeles!

My family and I have decided to follow our many-year dream and move to southern California. We will be living in the suburbs east of Los Angeles.

Leaving Urban Peak is tough. This is truly the most remarkable organization I have ever been a part of. On a daily basis we serve youth with nothing, youth who have been discarded and who in many ceases society has simply failed. The successes at Urban Peak to show youth that they are cared about and can rock it in life no matter what has happened to them is truly mind blowing.

I will be at Urban Peak through early July then we will pack up the U-Haul and head west.

I have begun the search for a development position at an agency serving those most people would not like to think about and rocking their mission. There seems to be an endless list of those types of organizations in LA and I am looking forward to getting to know many of them.

After a little beach time and getting to know our new surroundings I will be all set to rock it for those with nothing and hopefully become a part of another truly amazing non-profit.

If you are in the LA area I would love to meet you.

If you know of any amazing opportunities at non-profits in the LA area please let me know. My email is fundraisingdan@gmail.com

Thanks for reading!